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[OFFICIAL] SmartThings Support Announcement

(Topic created on: 6/1/21 4:47 PM)
Samsung Team
Community Manager
Community Manager
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Smart Home Support

Hi Samsung Community Members - 

As we previously announced on March 1st, SmartThings is ending support of its legacy hardware – ADT SmartThings Home Security and Safety system, SmartThings Hub (2013), and SmartThings Link for NVIDIA® SHIELD™. 

For any customers who have not yet completed their online requests to determine if they are eligible for a partial or full refund, we ask that you visit www.SamsungCSO.com

Once again, impacted hardware will stop functioning as of June 1st, 2021, for ADT customers, and June 30th, 2021, for SmartThings Hub (2013) and SmartThings for NVIDIA® SHIELD™ customers.

-SamsungTeam 

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SamsungLou
Samsung Moderator
Samsung Moderator
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Smart Home Support

Please reach out directly to our SmartThings support team for assistance at 866-813-2404, or via email at support@smartthings.com.


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Libertas
Nebula
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Smart Home Support

I have smartthings hub, m/n IM6001-V3P01

 

IS IT discontinued and no longer supported?  What would I buy to replace it to control my kwikset door lock and tv's etc?

Jess04
Comet
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Smart Home Support
Why are you no longer supporting your own Samsung SmartThings components? I was wanting to make my home a smart home with Samsung Buttons, Bulbs, and Sensors. I have the Hub, some bulbs, and some buttons currently. But by the time I started looking into expanding, that section of your site was empty! Why did you stop making your own SmartThings devices?