cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Asteroid

Re: Powerbot R7040 dying mid auto-clean. No attempt to return to base.

No solution. I'm thinking about reporting Samsung to the Better Business Bureau because something you pay $600 for should last more than a year. With all of us having the same issue it seems that there should be a recall, and not just vague answers as replies. 

Reply
Loading...
Highlighted
Constellation

Re: Powerbot R7040 dying mid auto-clean. No attempt to return to base.

Add me to the list of R7040 owners with this issue.   Has anyone contacted Samsung and gone through the repair process.  My unit is over two years old and I bought it refurbished so I have no warranty.  Wondering what the cost was and what the repair was.  I put in a new brush motor 6 months ago so I am pretty confident I can make just about any repair.    Any assistance would be appreciated. 

Thanks

 

BTW,  it seems like there should be a SW fix for this, some kind of Machine Learning to determine how many minutes it goes before it dies.  I assume the battery dies on a curve and not a cliff...  Just my thought 

Reply
Loading...
Highlighted
Astronaut

Re: Powerbot R7040 dying mid auto-clean. No attempt to return to base.

Was there a solution to this issue? I have the same issue. 

Reply
Loading...
Highlighted
Astronaut

Re: Powerbot R7040 dying mid auto-clean. No attempt to return to base.

Add me to the list as well. Brush rotates freely, no weird noises, cleaned the contacts, and I literally just watched it stop mid cleaning. No beeps or anything.

Reply
Loading...
Highlighted
Constellation

Re: Powerbot R7040 dying mid auto-clean. No attempt to return to base.

Add me to the list as well it dies all over the house no attempt to go back to the dock last 3 weeks or so 

Reply
Loading...
Highlighted
Constellation

Re: Powerbot R7040 dying mid auto-clean. No attempt to return to base.

I'm having the same problems; It goes through cycle nicely but dies out somewhere randomly and doesn't return to base. The history on the app says auto cleaning/normal. I rarely had this problem for the 18 months i've had the unit but started since I had Samsung repair/recondition my unit. 

 

 

 

Reply
Loading...
Highlighted
Asteroid

Re: Powerbot R7040 dying mid auto-clean. No attempt to return to base.

There are a lot of us with this problem. I wish Samsung would provide a solution that doesn't involve shipping it off for repairs that they can't tell you how much they will cost. I'm thinking the Better Business Bureau should be notified. 

Reply
Loading...
Highlighted
Constellation

Re: Powerbot R7040 dying mid auto-clean. No attempt to return to base.

Anyone able to solve this? Been also haveing the same problem. My unit was working well for a year then all of a sudden, for the past 2 months, it never completes a cycle. I always find it in dead in random spots, not stuck or anything. I put it back to the base, switch the plug off then on but it still gets stuck every time.

 

It's really frustrating!

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Powerbot R7040 dying mid auto-clean. No attempt to return to base.

@userYE3mZgajCd    We are sorry to hear about this. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...