JUMP TO SOLUTION Solved

Original topic:

Powerbot R7040 mapping report

(Topic created: 11-29-2017 01:11 PM)
apexdestroyer13
Cosmic Ray
Options
Smart Home Support
I bought this vacuum about 2 weeks ago. I decided on this one because it has a mapping report. In short, it does not! Do not buy this if you are wanting this feature. it is clearly labeled on the box that it has a coverage map report and even shows a picture of a phone with a coverage map. I called in to Samsung and the representative said I was mistaken about the box. then he told me I could return it to where I bought it from and they would give me the model that has the mapping feature. I don't think it's the retailer's fault that this product is sold with false advertising. I would like Samsung to call me and either show me how to get the map on this or get me one that can. Take a look at the picture and text on the box and call me to discuss.

Uploaded from community android app.Uploaded from community android app.

98 Replies
userXRehnmps11
Constellation
Options
Smart Home Support

I am having the same problems with the missing map. I have had no problem connecting to the vacuum with my Google phone, but there are no maps like on the box. Or at least I can't find them. What gives? That was a feature that influenced my buying decision.

user8DO3HPPhD6
Asteroid
Options
Smart Home Support

Would it be possible to get an update on this topic. There is no Samsung Connect App in the Google Play Store, it redirects to the SmartThings App.

0 Likes
Reply
Solution
SamsungJam
Community Manager
Community Manager
Options
Smart Home Support

@apexdestroyer13:  Thank you for your patience.  You would need to use the Samsung Connect app. There is no mapping option.  It does the mapping and stores it internally.  Once it finishes vacuuming, you can see the map by checking the history.  In Device control, you can either swipe down from the top and pick history or in the touch menu in the top right, select history.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in context

0 Likes
Reply
apexdestroyer13
Cosmic Ray
Options
Smart Home Support
interestingly enough, I checked my history again today and noticed a map in there showing the coverage. this is the first map I have seen. the only thing I changed was reducing the suction from max to normal. attached is a screenshot of my history. maybe it only shows the map when on normal mode?

Uploaded from community android app.Uploaded from community android app.

0 Likes
Reply
SamsungJam
Community Manager
Community Manager
Options
Smart Home Support

I wouldn't think so.  I'll check into that as well.   


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
Reply
apexdestroyer13
Cosmic Ray
Options
Smart Home Support
it has cleaned on normal 2x since then and so far that is the only map I have seen.
0 Likes
Reply
SamsungJam
Community Manager
Community Manager
Options
Smart Home Support

@apexdestroyer13: Just to verify, no additional maps?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
Reply
SamsungJam
Community Manager
Community Manager
Options
Smart Home Support

@apexdestroyer13: Just to verify, no additional maps 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
Reply
apexdestroyer13
Cosmic Ray
Options
Smart Home Support
that is correct. only 1 map since I have owned this for a few weeks and been on a regular schedule. first map was 2 days ago.
0 Likes
Reply
SamsungJam
Community Manager
Community Manager
Options
Smart Home Support

For the sake of conversation,  Could you try placing a shoe in the floor to see if it changes the mapping?  It's possible that it may not have changed due to it running the same route.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
Reply