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Powerbot R7040 mapping report

(Topic created: 03-21-2018 08:55 AM)
apexdestroyer13
Cosmic Ray
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Smart Home Support
I bought this vacuum about 2 weeks ago. I decided on this one because it has a mapping report. In short, it does not! Do not buy this if you are wanting this feature. it is clearly labeled on the box that it has a coverage map report and even shows a picture of a phone with a coverage map. I called in to Samsung and the representative said I was mistaken about the box. then he told me I could return it to where I bought it from and they would give me the model that has the mapping feature. I don't think it's the retailer's fault that this product is sold with false advertising. I would like Samsung to call me and either show me how to get the map on this or get me one that can. Take a look at the picture and text on the box and call me to discuss.

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userNBkhgeriYg
Constellation
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Smart Home Support

I'm sorry, but this answer does not help as many of us have been trying to tell you the map just isn't there! 

 

I bought the r7070 because of the mapping feature it showed on the box and the sales rep at bestbuy telling me how much better is was compared to the competitor i originally went in to buy. 

 

I'm disappointed that this feature doesn't work, plus I'm finding the vacuum only runs 35 minutes at a time before it has to recharge, not the 75 minutes that's advertised either! 

 

I guess between the false advertising and bad customer support, I'm better off with the competitor! 

userLTMdn8Bdj2
Asteroid
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Smart Home Support

I have the same issue with the R7090. I thought I'd get a Coverage Map Report as advertised but am now being told that's not the case. I've watched videos on YouTube of others using the feature, it existed before the switch to SmartThings as the app for these.

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userANqBdXToOj
Astronaut
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For an expensive machine, the Samsung robotic vacuum is awful. Beware... DO NOT PURCHASE.. They repaired twice and with the time wasted back and forth I CAN NO LONGER RETURN THE ITEM TO THE STORE. DISGUSTING CUSTOMER SERVICE!!!
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userLTMdn8Bdj2
Asteroid
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The package says the "Control Screen" is subject to change, but that's just an interface and not approval for Samsung to take away features that we considered when selecting a product. 

This seems like a good candidate for a class action.

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userLTMdn8Bdj2
Asteroid
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After 6 runs, I finally got a mapping report from the R7090. It looks like the report is just not consistent on when you get one.

 

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userLTMdn8Bdj2
Asteroid
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I'm not 100% certain yet, I just got the vaccum yesterday, but I think I have an answer for my situation at least. The vaccum has to be able to complete an entire cycle without interruption. If it returns to the base to charge it has to be allowed to complete charging and resume however many times it takes before it reports that cleaninig is complete. Once that says it's complete, without interruption, it will provide the map.

apexdestroyer13
Cosmic Ray
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Smart Home Support

@userLTMdn8Bdj2wrote:

I'm not 100% certain yet, I just got the vaccum yesterday, but I think I have an answer for my situation at least. The vaccum has to be able to complete an entire cycle without interruption. If it returns to the base to charge it has to be allowed to complete charging and resume however many times it takes before it reports that cleaninig is complete. Once that says it's complete, without interruption, it will provide the map.


 

This is not the case for me. Mine will return to recharge twice before the final docking without any interruptions and I don't get a map.

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apexdestroyer13
Cosmic Ray
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@userLTMdn8Bdj2wrote:

This seems like a good candidate for a class action.


I agree. I was hoping it wouldn't come to that but since Samsung is showing no signs of communication to address the problem I think that is going to have to happen. It seems like it will be easier to show this information to the FTC to get action than it has been dealing with Samsung.

userLxDmQlec6p
Astronaut
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Exact same situation here. Reach out to me if needed. Based on my earlier experience dealing with Samsung and what I'm reading here, they don't seem to be willing or able to do anything about this problem.

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userohnL579dqv
Constellation
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Ours is a 7090 and we've been just as disappointed. At our age (77 and 85) we have to admit we've never had such poor customer service. We'd join a class action because their ads on line are untrue and misleading. We've been told by a tech that although it is advertised to have mapping, it does not, and she added that maybe they sent us an older model. As far as customer service, this is the worst we've ever had from ANY company EVER. They should be ashamed. We've emailed the CEO and got one call to give us the number of tech support. Called it and there was no answer, but offered "deals" on many things before we hung up (not Samsung deals, but all junk). Was told to call the person in charge of on line orders, and the same thing happened when we tried to call (offers on "deals"). Wonder how a company survives on such lies and poor customer service. In their ad it says 

 

  • World-class customer support (not so at all)

 

@apexdestroyer13 wrote:
@userLTMdn8Bdj2wrote:

This seems like a good candidate for a class action.

I agree. I was hoping it wouldn't come to that but since Samsung is showing no signs of communication to address the problem I think that is going to have to happen. It seems like it will be easier to show this information to the FTC to get action than it has been dealing with Samsung.

 

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