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Powerbot R7040 mapping report

(Topic created: 12-13-2018 03:01 PM)
apexdestroyer13
Cosmic Ray
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Smart Home Support
I bought this vacuum about 2 weeks ago. I decided on this one because it has a mapping report. In short, it does not! Do not buy this if you are wanting this feature. it is clearly labeled on the box that it has a coverage map report and even shows a picture of a phone with a coverage map. I called in to Samsung and the representative said I was mistaken about the box. then he told me I could return it to where I bought it from and they would give me the model that has the mapping feature. I don't think it's the retailer's fault that this product is sold with false advertising. I would like Samsung to call me and either show me how to get the map on this or get me one that can. Take a look at the picture and text on the box and call me to discuss.

Uploaded from community android app.Uploaded from community android app.

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user2WF7Hp98GR
Constellation
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Smart Home Support

I too am awaiting the Mapping support shown the in the Smart Home app. Prior to purchase I downloaded the Smart Home app and took the 'tour' to see the features available, including the various maps and the ability to select different map sections, etc.  When setting up the robot, Smart Home tells me that I must now use Samsung Connect, instead.  And now Samsung is sating that advertised features are not supported in the 'new' app.  I expected much more from Samsung than bait and switch of it's advertised feature sets.

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userTC4FW4ecQ5
Constellation
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Smart Home Support

Same experience with R7070.  Connect app does not report if the vac doesnt complete and return to doc successfully.  And after a dozen runs, its only successfully completed ONCE in my home.  Gets lost, rams into anything black, rams into dark kitchen cabinets, dies trying to find base, etc. 

 

And the one map it did provide was complete nonsense.  Couple dozen path lines after 90 minutes of cleaning.  Right.  I think Samsung is simply scrambling to push some half-baked image out to the app so they dont get sued by a bunch of consumers for false advertising.  There is no map of house, or selecting rooms, or virtual barriers as represented in Smart Home.  Total FALSE ADVERTISING scam.  DISAPPOINTING.

usera5FrSEi0Cl
Constellation
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Smart Home Support

My case was similar, it runs a lot of times, but only once it showed DONE or Finish I don't remember, that was the only time that it created the map, after that when the battery is low goes to the dock but it looks like it lose the "Resumption" and start from scratch that's why it never creates the map.

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SamsungLou
Samsung Moderator
Samsung Moderator
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You can check the information on creating your floor plan at this link. These are some things to keep in ming when creating a floor plan:

 

  • Creating a new floorplan must start from the charger.
  • Floorplans cannot be altered or deleted.
  • The floorplan can take a long time to create, up to 2-3 hours. If interrupted, for instance due to getting stuck or tangled up in wires, the floorplan creation will need to be restarted from the charger. It is not recommended to start creating the floorplan on a low battery.
  • The floorplan, including how the area is broken up into rooms, is created entirely by the vacuum and is not customizable.
  • The floorplan will consider part of the area as a separate room if there is only one opening to that area and that opening is less than 90 centimeters wide. Boundary markers can be used to narrow the opening to under 90 centimeters.
  • The floorplan's shape may not match the walls (because of extra objects that are in the vacuum's way.) Objects in the vacuum's way will display as walls on the floorplan.
  • The floorplan's shape may not match the walkable space (because of objects the vacuum can go beneath). Objects the vacuum can go under will display as open space on the floorplan.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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apexdestroyer13
Cosmic Ray
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Smart Home Support

@SamsungLou

The issue is that this model is advertised as having a Coverage Map Report and it does not.

 

I have done a lot of research on these and the Floor Plan Mapping is not the same as the Coverage Map Report.

 

The floor plan mapping saves the floor plan of the rooms and uses it to navigate every time.

The coverage map shows a map of the cleaned areas once the cleaning cycle is complete. This resets after every cycle and starts from scratch each time.

 

I could have saved a lot of money had I not wasted it on this false advertisement. If I would have known that the Coverage Map Report was Bull, I would have bought a robo vac from another manufacturer.

 

 

Anyone interested in buying a pre-owned Powerbot R7040? I have one for sale. It includes a coverage map report after each cleaning cycle, can clean your stairs, and can fly.

 

(I was going to put an asterisk saying that these features may not be real but if Samsung can get away without it, I figured I could too.)

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usercfILyxnZS9
Constellation
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This info is not usefull, the vacuum box said tha it has a Coverage Map Report and it does not.


It's only works when you select and specific area, but thats not usefull, it must work always!!!... I have scheduled to clean each day when i left my home... and i dont have any idea , what it does when im not in home
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schnee
Constellation
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Smart Home Support

@SamsungLou The information you provided is refering to the old application which is not compatible with the current SmartThings app from samsung. Is there any team which can be contacted to provide real information on the mapping feature?

 

Currenty my 7040 randomly cleans areas sometime 2-3 times while leaving other areas untouched.

 

VERY DISAPPOINTED!!!!

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apexdestroyer13
Cosmic Ray
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Smart Home Support

From what I have gathered, the mapping feature is not compatible with the newer SmartThings app (Samsung Connect).

The mapping feature is compatible with the old SmartThings app BUT the R7040 is NOT compatible with the old app.

 

The issue is that the retail box clearly shows in the upper right corner (see my first post picture) that the Powerbot should be connected using the new Samsung app (Samsung Connect). It also clearly shows that it includes a mapping feature (the retail box shows a screenshot of a phone with the app open and a map of the area)

 

TLDR:

Samsung falsely claims on the retail box that the R7040 has a mapping feature.

It does not and never will.

 

Samsung's response was that the mapping was a feature and features are subject to change.

LMFAO

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schnee
Constellation
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Smart Home Support

Apparently the web page still claims it has mapping feature: https://www.samsung.com/us/home-appliances/vacuums/powerbot-robot/powerbot--r7040-robot-vacuum-vr1am...

 

I beleive it still have it as i once got the coverage map. I think they just scr@wed up the application and the support here is incompetent.

usercFgS9hyHKr
Astronaut
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Smart Home Support

For everyone affected, I am in the process of opening a class action lawsuit with a firm in California. I'll be reporting back here with information shortly for anyone who would like to provide supporting information to aid the case. This should be a pretty clear cut case.

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