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Powerbot R7040 mapping report

(Topic created: 12-17-2018 09:48 AM)
apexdestroyer13
Cosmic Ray
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Smart Home Support
I bought this vacuum about 2 weeks ago. I decided on this one because it has a mapping report. In short, it does not! Do not buy this if you are wanting this feature. it is clearly labeled on the box that it has a coverage map report and even shows a picture of a phone with a coverage map. I called in to Samsung and the representative said I was mistaken about the box. then he told me I could return it to where I bought it from and they would give me the model that has the mapping feature. I don't think it's the retailer's fault that this product is sold with false advertising. I would like Samsung to call me and either show me how to get the map on this or get me one that can. Take a look at the picture and text on the box and call me to discuss.

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apexdestroyer13
Cosmic Ray
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Smart Home Support

@usercFgS9hyHKr wrote:

For everyone affected, I am in the process of opening a class action lawsuit with a firm in California. I'll be reporting back here with information shortly for anyone who would like to provide supporting information to aid the case. This should be a pretty clear cut case.


Thank you for taking the lead on this. Let me know how I can help.

 

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user7y2MzcyF85
Constellation
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Smart Home Support

Same problem here.  I specifically chose this vac because of that function and figured the higher cost was worth that.  But now, no mapping.  (Also, with the second use, mine has developed a loud, high-pitched noise.)  Keep us posted.  This is false advertising!  "Visionary Mapping Plus" (as stated on the box) is not so visionary if it doesn't exist.

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userSNMK7S7itl
Astronaut
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We also can not get the map to work. It runs but no map in the "history" section like we've see. Sending back.

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userqXcFhccv1o
Asteroid
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Hi

juat reading this now. Have the same problem. Did you find a solution? I’m getting mad at samsung for this worthless feature that waa advertised aa great

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userqXcFhccv1o
Asteroid
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Smart Home Support

Hi

juat reading this now. Have the same problem. Did you find a solution? I’m getting mad at samsung for this worthless feature that waa advertised aa great

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apexdestroyer13
Cosmic Ray
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Smart Home Support

This is not an acceptable solution.

 

I am using Samsung Connect just like the instructions and the box say to do.

The box doesn't even mention Smart Home as an option.

 

I am using Samsung Connect and when checking the history I do not get maps.

 

I understand that Samsung Connect does not support the maps but why would this be advertised on the box.

The box clearly shows that you must use Samsung Connect and it clearly shows that it supports maps.

 

This was the reason I purchased this one!

 

I am very disappointed that I was misled. I would like someone at Samsung to contact me directly to sort this out. If you are unable to contact me directly through this forum, please contact me via email or phone asap.

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userZAAelA53iy
Astronaut
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Smart Home Support

I completely agree with all of the previous posters, this is false advertising at least and pure fraud at worst. I have the 7040 and it does not show any maps, and what is worse is that it does not continue where it left off after charging. I have a 3200 sq. ft one level home and it refuses to venture the whole house. I bought this vac because of the mapping feature and the fact that it was supposed to resume clean, mine doesn't. The app is pathetic in the control that it offers over the vac compared to other brands that i have tried. I agree that samsung has dropped the ball on this one.

userdE9DXtGs6x
Asteroid
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Smart Home Support

I just purchased a new R7070 and am having the same issue.  The mapping feature seems to be unavailable to me which was a primary reason I chose this model and manufacturer after extensive research.

Is this feature slated to be added to the "Connect" app in the near future?  If not I feel customers as myself deserve some form of compensation.  The product is not nearly as functional as it is being advertised without this software.

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userw37yLi64yq
Astronaut
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Smart Home Support

I'm having the same issue. My home is about 2100 square feet. The powerbot will not remember where it left off cleaning and will clean the same areas multiple times.  It hasn't cleaned about half of my home but yet will say cleaning is complete. How can I get the robot to map the other parts of my house? The connect app doesn't show me the map the robot is making or using for my home. 

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SamsungMichelle
Red Giant
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Smart Home Support

Here is a link to some of our troubleshooting steps to help resolve this issue.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=715888&modelname=SR1...

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