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Samsung Moderator
Samsung Moderator

Re: Powerbot R7040 mapping report

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Thank you for reaching out, when you go to the app store it will be called smart things in the app store.


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userD0Z8NQU6aA
Constellation

Re: Powerbot R7040 mapping report

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I have that. I had it before I had the vaccuum... what do I have to do to get a cleaning report as per the spec on the box?

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Samsung Moderator
Samsung Moderator

Re: Powerbot R7040 mapping report

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I apologize for the confusion, when you open the smart things app, there should be three lines at the top left of the app when you press that there should be an option for history close to the bottom and it should show the history.


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user4MeTursUCU
Constellation

Re: Powerbot R7040 mapping report

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Samsung Support - Samsung Connect refers me to the Smarthings app, which I have downloaded and installed and set up.  While it see and communicates with my R7040, it does not show anything in history, despite my having run the vacuum a number of times.  Any suggestions??

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Samsung Moderator
Samsung Moderator

Re: Powerbot R7040 mapping report

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I recommend reaching out to our SmartThings team, they can be reached at 866-813-2404

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Honored Contributor

Re: Powerbot R7040 mapping report

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So we heard back from our specialists and they believe you need to be using Samsung Connect.  If the powerbot purchased was manufactured during or after June 2017, you need to use Samsung connect rather than Smart Home. However, there is no mapping option in the Samsung Connect app, it does the mapping and then stores it internally.   When it finishes vacuuming you can see the ”map” of where it has been by checking the history.  In Device Control either swipe down from the top and pick history (or touch menu in the top right and select history). 


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usermijHCPld2d
Constellation

Re: Powerbot R7040 mapping report

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hello, I just got my powerbot a couple days ago and have been browsing through this text stream to find out how I can get my mapping to work. I have found the same things out that the previous messages have said. and I do see that you have to have Samsung connect for this to work and not Samsung home but our problem is that it was pictured on the box for this device to work with the mapping system and it's not regardless of what system we have to use. will there be an update for Samsung connect to have mapping built in?
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Sakit2me
Constellation

Re: Powerbot R7040 mapping report

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So I have the same Powerbot and essentially the same issue. It does provide the map in the history section of the Samsung Connect app, but only on occasion. The vacuum does run on a daily schedule but I can't seem to figure out when/why if provides the map output and when/why it wont. I thought this was related to times an error was detected thinking maybe it wouldnt map that but there are times when there is no interruption in reporting that still yields no report. 

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user2WF7Hp98GR
Constellation

Re: Powerbot R7040 mapping report

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I too am awaiting the Mapping support shown the in the Smart Home app. Prior to purchase I downloaded the Smart Home app and took the 'tour' to see the features available, including the various maps and the ability to select different map sections, etc.  When setting up the robot, Smart Home tells me that I must now use Samsung Connect, instead.  And now Samsung is sating that advertised features are not supported in the 'new' app.  I expected much more from Samsung than bait and switch of it's advertised feature sets.

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userTC4FW4ecQ5
Constellation

Re: Powerbot R7040 mapping report

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Same experience with R7070.  Connect app does not report if the vac doesnt complete and return to doc successfully.  And after a dozen runs, its only successfully completed ONCE in my home.  Gets lost, rams into anything black, rams into dark kitchen cabinets, dies trying to find base, etc. 

 

And the one map it did provide was complete nonsense.  Couple dozen path lines after 90 minutes of cleaning.  Right.  I think Samsung is simply scrambling to push some half-baked image out to the app so they dont get sued by a bunch of consumers for false advertising.  There is no map of house, or selecting rooms, or virtual barriers as represented in Smart Home.  Total FALSE ADVERTISING scam.  DISAPPOINTING.

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