I’m sorry you are experiencing these symptoms. Here’s a link that may help with this.
Frankly, I find it insulting that you suggest that your customers who come to these support forums dont have the common sense to make sure the wall outlet they're using works or know enough to make sure the vacuum has contact with the charging pins on the dock.
The question I had was very specific. What do we do about the dock not outputting the correct voltage? This is a very common problem as can be witnessed by a cursory Google search. Buying a new charging dock every few months is not a fair, nor practical solution. So I ask again, what is?
Can you send me a private message with your full serial number so that I may look into this for you?
I'm having the same issue, where the vacuum is not holding a charge. It will say full, but when you tell it to vacuum it immediately dies. I have to hold down the "play" button to get it to turn back on to charge. The voltage at the charging points is around the 7 volts everyone else claims, but mine recognizes when the vacuum is charging and bumps it up to the full 24 volts. I am assuming g this is a safety feature so the full voltage isn't always on the pins.
anyways, still not holding a charge. I talked to Samsung and they said even though I just received it as a gift and opened it new out of the box, it is "out of warranty" without the purchase receipt. If this is how reliable Samsung products and customer service is, I'll be avoiding them for now on.