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Original topic:

Powerbot VR2AK9000UG not charging

(Topic created on: 6/23/18 11:42 AM)
userwxHuOE2vJR
Asteroid
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Voltage measured at the charging station is only 7.5VDC not 24.  Any suggestions on how to proceed. Powerbot has no charge and won’t come on.Emergency switch is ON. Input power is 120 VAC; transformer output is 24.8 VDC, but charging station only puts out 7.5

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SamsungGill
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You can find a replacement charger on SamsungParts.com

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31 Replies
SamsungGill
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Have you tried using a different outlet? Are you getting any error messages on the Powerbot?

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userwxHuOE2vJR
Asteroid
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Tried multiple outlets, no change. No message on Powerbot because it’s battery has fully discharged and it won’t turn on until it is recharged, which it can’t do because of low charger voltage.
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SamsungGill
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When was the unit purchased? 

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userwxHuOE2vJR
Asteroid
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December 2016

 

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Solution
SamsungGill
Samsung Moderator
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You can find a replacement charger on SamsungParts.com

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userwxHuOE2vJR
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TY

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userrCcHJFCi1B
Constellation
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i have this problem, but replacing the chatregr will not work.  it already has 24.9 volts at the charger.  it is the DOCK that is 7.5 volts.

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usergJpUs97kIO
Astronaut
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Any solutions, yet? Mine went Belly Up, yesterday. 24volts in to dock, 7.5 out );

Been researching the numbers on the circuit board, no luck.

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SamsungGill
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@usergJpUs97kIO

@userrCcHJFCi1B

 

This will require service, please send us a private message with the full model code and serial number: Private Message Link

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