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Constellation

Problems integrating Smartthings with Google Home

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Hi,

 

I just tried to connect Smartthings ot Google Home and it seemed ot work. It shows connected on both Smartthings and Google Home app. The problem is, I don't see any of my devices in Google Home and can't control them.

 

What could be the issue? I am connected with my Samsung account in both apps and I have already tried unlinking and relinking.

 

Thanks for any help.

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Samsung Moderator
Samsung Moderator

Re: Problems integrating Smartthings with Google Home

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Are all devices connected to the same 2.4 GHz Wi-Fi band?

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14 REPLIES 14
Samsung Moderator
Samsung Moderator

Re: Problems integrating Smartthings with Google Home

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Are all devices connected to the same 2.4 GHz Wi-Fi band?

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Constellation

Re: Problems integrating Smartthings with Google Home

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I use the Google mesh network so I don't know how exactly it manages the frequencies. I do know that there is only one network to choose to connect to and everything is connected to the same one. 

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Comet

Re: Problems integrating Smartthings with Google Home

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Gill, the only things that need the 2.4 are appliances. If its connected to SmartThings on either band, Google should be able to see it.

To link your SmartThings account to Google, try this:

  1. Open the Google Home app and tap the Hometab
  2. Tap the plus icon
  3. Tap Set up device
  4. Under Works with Google, tap Have something already set up?
  5. Select SmartThings
  6. Enter your SmartThings/Samsung account email address and tap Next
  7. Enter your password and tap Sign in
  8. Choose your SmartThings Location in the From:menu
  9. Tap Authorize
    • All devices and Routines from this Location will be authorized
  10. You can assign your devices to rooms (see steps below), or tap Done>Got it

 

The only thing you are probably missing is authorizing SmartThings access to Google(Step 9).

 


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Constellation

Re: Problems integrating Smartthings with Google Home

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Tried that but just freezes, when press smart things 

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Constellation

Re: Problems integrating Smartthings with Google Home

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I have the same problem. It doesn't actually connect with my Google account and link. Open issue with Google home as well. Help please

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Constellation

Re: Problems integrating Smartthings with Google Home

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Any answers yet? When I go to link smart things it just goes back to previous screen, doesn't even get to the location selection or authorization 

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Samsung Moderator
Samsung Moderator

Re: Problems integrating Smartthings with Google Home

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I recommend reaching out to our SmartThings team. They can be reached at 1-866-813-2404







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Astronaut

Re: Problems integrating Smartthings with Google Home

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This is still an issue

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Astronaut

Re: Problems integrating Smartthings with Google Home

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This is exactly what happens to me.  Any solution to this would be great 

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