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Original topic:

Q60 55" always offline cannot do anything

(Topic created: 12-18-2020 04:38 PM)
userlOQDhY7p3Y
Constellation
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Smart Home Support

Why does my smartthings app always show my Q60 55" as offline? I can't do anything "smart" until I solve this. I have deleted and setup and reset the TV a number of times.

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Smart Home Support

I'm sorry to hear that I would recommend calling in directly and asking for our smart things department, you can call in using this number 1-800-726-7864


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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1 Reply
Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Smart Home Support

I'm sorry to hear that I would recommend calling in directly and asking for our smart things department, you can call in using this number 1-800-726-7864


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.