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Constellation

Q80T Sound Cuts Off

I just purchased a Q 80T 65inch tv.   Every now and then, the volume shuts off.  No reason.  I can't recreate it.  The software is up today.  I have run diagnostics, nothing.   The only fix is to unplug the tv...and replug it in.

 

I have no soundbar.

 

Is there any fix for this or should it be returned?

6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: Q80T Sound Cuts Off

I'm sorry to hear that, is this occur while watching an app on the TV or a device such as an Xbox or PlayStation? 


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Constellation

Re: Q80T Sound Cuts Off

It seems to be when switching from tv to games and back. No real pattern

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Samsung Moderator
Samsung Moderator

Re: Q80T Sound Cuts Off

Please go to Settings>Support and provide the full model code and current software version. What other devices are connected?

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Constellation

Re: Q80T Sound Cuts Off

sotware version:  1460

 

Model:  qn65q80tafxza

 

serial:  90c33czn607825v

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Constellation

Re: Q80T Sound Cuts Off

I also recently purchased a Q80T and also have a sound issue which is that  when watching streaming content from the internet the sound cuts out for a brief second every hour or two.  I have made arrangements for a repair visit thru my warranty for Samsung to investigate the problem but do not have much confidence.

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Constellation

Re: Q80T Sound Cuts Off

The odd thing is the problem is easily found on the internet, Samsung doesn't address it, and its common.   Terrible.

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