Four years ago, I offered a (lengthy and passionate) suggestion to Samsung to consider they needed to recognize the strategic importance and opportunity to creating a Samsung Eco System and Experience. At the time the smart home devices were new but I could see where things were headed.
Flash forward a few years.... they don't get it. I'm still a fan of the phones/wearables but the EcoSystem is still in the stone ages and the "experience" is poor at best (watch-phone integration on mobile and bluetooth... painful).
At some point your competition or change in Leadership may force you to realize the awesome opportunity you're squandering. #DevelopTheEcoSystem #ImproveCustomerExperience.