Original topic:

Samsung SmartThings

(Topic created: 06-25-2021 01:32 PM)
RyanTheBest
Astronaut
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Smart Home Support
I bought a SmartTag but I tried to download the SmartThings app on my Samsung a12 phone but it wouldn't work so im trying to figure out is it compatible with my device or no

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SamsungCole
Samsung Moderator
Samsung Moderator
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It is recommended to check the compatibility of required apps or software prior to purchasing items as not all Samsung devices are compatible with each other. The SmartThings app is unfortunately not compatible with the Galaxy A12. 


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Patriot1776JG
Supernova
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Have you downloaded the SmartThing App first ?. Then follow the instructions on the smartTag to install.
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RyanTheBest
Astronaut
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The thing is it won't let me download the app
Patriot1776JG
Supernova
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Looks like you need to upgrade your phone. Sorry
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RyanTheBest
Astronaut
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Well if samsing is gonna say it works with all smasungs they should put except the samsung a12
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RyanTheBest
Astronaut
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It will say thatScreenshot_20210625-174451_Google Play Store.jpg
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Solution
SamsungCole
Samsung Moderator
Samsung Moderator
Options
Smart Home Support

It is recommended to check the compatibility of required apps or software prior to purchasing items as not all Samsung devices are compatible with each other. The SmartThings app is unfortunately not compatible with the Galaxy A12. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context