JUMP TO SOLUTION Solved

Original topic:

Samsung jet bot+ Wont Empty dust bin

(Topic created: 07-12-2022 02:28 PM)
userBUdVrJB6od
Constellation
Options
Smart Home Support

Hello just recently my samsung jet bot+ vacuum stopped automatically emptying the dust bin. This is a new issue as it has always emptied on its own. Now it just scatters dust and hair all over my house. It won't even let me manually empty it in the smart things app like before. All maintenance has been kept up on and I even reset the whole robot and it still won't auto empty. Any help would be greatly appreciated. 

 

 

 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Smart Home Support

Hello, I can certainly understand the frustration of your Jet Bot not emptying the way it is designed to. First, I recommend following the steps in this troubleshooting guide: https://www.samsung.com/us/support/troubleshooting/TSG01216590/

Once these steps are completed, if the Jet Bot is still not emptying, it will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/home-appliances/vacuums/jet-bot-robot/

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Smart Home Support

Hello, I can certainly understand the frustration of your Jet Bot not emptying the way it is designed to. First, I recommend following the steps in this troubleshooting guide: https://www.samsung.com/us/support/troubleshooting/TSG01216590/

Once these steps are completed, if the Jet Bot is still not emptying, it will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/home-appliances/vacuums/jet-bot-robot/