Original topic:

Samsung range - smart control button not functioning

(Topic created: 09-22-2021 07:50 PM)
userJk9lgGoWIG
Astronaut
Options
Smart Home Support

We have a Samsung range with smart control. This was originally on our network.   For some reason it disconnected.  I would like to reconnect to the internet but the smart controls button is non responsive. Every other button on the keypad functions.  Any idea why the smart controls button doesn’t function?  I have turned off the power for over 60 seconds and it still does not function. 

0 Likes
1 Reply
SamsungStephanie
Samsung Moderator
Samsung Moderator
Options
Smart Home Support

Hello, I apologize for the issue you're having with the range smart control function. Regrettably, if you have already reset the range and verified no issue with the Wi-Fi services within the home then the next recommendation is to have a technician service the unit. You can use this link Service to find a service center in your area or private message me PM Link with your full model and serial number to review service options. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes