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Samsung remote sound issue

We just installed a Samsung TV model QN65Q70T.  Every function of the remote works except the volume button.  When pressing the volume button, mute appears; however, we are unable to adjust the volume up or down.  We have tried turning off the TV, taking the remote batteries out and holding the power button for 50 seconds, but this did not work.  The volume will increase now, but NOT decrease.  Also, I managed to turn on a "little voice" which tells me everything happening.  VERY ANNOYING!  I can not determine how to turn it off.  When I press the microphone, a screen appears to "sign into amazon."  Shouldn't I be able to tell the TV to turn the sound up or down? PLEASE HELP.  

Samsung Moderator
Samsung Moderator

Re: Samsung remote sound issue

There's a quick check to perform to figure out if it's your remote or your TV at fault. Remote is flashing but not responding.


Reset the remote

  • Remove the batteries and then press Power for 8 seconds to reset the remote. Then reinsert the batteries and try to use the remote again. Check out the user manual( if you do not have one please visit type in your model number) if you need help accessing the battery compartment.

Check to see if the remote is sending an IR signal.

  • Get either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control.
  • If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, replace the remote.
  • If your remote is not a Smart Remote, and you see the IR light, turn your TV on using the control on the TV directly, and then try again to control the TV by pointing the remote directly at the Samsung logo.

If you have a Smart Remote, try to pair it with the TV.


Press and hold Return and Play/Pause simultaneously for at least 3 seconds until a message appears on your TV indicating that the remote is now connected.

If the remote will not pair, get your phone out again (or another similar Bluetooth device) and navigate to its Bluetooth menu. (On many phones you can swipe down to open the navigation bar, then touch and hold the Bluetooth icon to open its menu.) Look for your TV on the list of available devices.

  • If other devices like your phone can see the TV as an available Bluetooth device, then your Smart Remote is not functioning correctly. Replace the Smart Remote. If you're in warranty, contact 1-800-Samsung for a replacement, or you can purchase one from
  • If other devices like your phone cannot see the TV, the TV requires service.

* Use the following link to find a list of service centers near you that can do the repair


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