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Samsung smart hub web browser problem

(Topic created: 10-01-2017 09:18 AM)
userHrWGUzZhFO
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I have this problem where my internet is very good, but when i go to the web brower session and opened it, only google and bing works and other shows, server not found, pleaes check the following

 

 

please help me guyss

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SamsungJam
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@userHrWGUzZhFO: We can only support US products. Please contact Samsung Support in your region: http://bit.ly/lBD2zm


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Anonymous
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Please provide the full model code and current software version.

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userHrWGUzZhFO
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my tv is a samsung smart tv ua55d8000 and it connects to the internet but when im on web browser it shows server not found, Im from Myanmar

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SamsungJam
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@userHrWGUzZhFO: We can only support US products. Please contact Samsung Support in your region: http://bit.ly/lBD2zm


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userbrd4YnxhTt
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Hello,

 

I have the same problem with a Samsung UE32D6500 with 001013 software version.

 

Please help

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user4AWdPvkRzp
Constellation
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the model UN48JU6700

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SamsungRei
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Good afternoon, Just to confirm, are you having a problem browsing the internet through the web browser? Are you having any trouble with the other apps as well?



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userX1gg65tV8t
Astronaut
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UA 55D8000

T-GAP8DAAC-1026.1 BT-G

0000126

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userCOVX4cTNTs
Astronaut
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Samsung Gill what would I have to do to update the web browser to chrome on an un55hu9000fxza smart tv? 

Thanks 

 

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Anonymous
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@userCOVX4cTNTs I verified with our product support, Chrome is not an available option.

 

The only reason the Chrome Download appears is because the website (presumably Google.com) recommends installing it, however, the website doesn't know that you're viewing it on a television. It's the same pop up that appears when you access Google.com from Firefox or Internet Explorer.

 

The latest browser version is tied to the software version. You can verify that your television has the latest firmware version by comparing it to the latest downloadable version here: Link

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