I have been trying to connect my washer to my phone since day one of purchas and it never connects. I get past putting in my wifi password and it just says there's an error try again later. My router is not far from my washer and is an airport extream. I have the Front Load add wash washer and I'm just hoping someone has figured this out.
Did you speak with the Smart Home team directly or the Home Appliance team? You can directly reach the Smart Home team by calling 866-813-2404; the number provided previously above asks for information regarding the issue to direct you to the correct department.
Sorry to hear, I've actually escalated this issue to the developers in order to have them look into this further. Mind providing me with the following so I may add you to the list?
Model code of Washer:
Phone model that you are connecting with:
Software version of phone: (example: Android 6.0 or iOS 10.1 etc.)
App version of the Smart Home app:
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
I am having this problem with my washer and dryer . Please add me to your list. I contacted support and they said there are not reports about this issue! model WV55M9600A* and DV*60M9900** iphone 7 app version 3.1194.933
I have the same issue. Washer and dryer cannot be seen in the Wi-Fi settings on my iPhone X. Had the Add Wash set for one week and may return for the LG set if I cannot get this issue resolved.
