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Constellation

Samsung smart washer won't connect to app

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I have been trying to connect my washer to my phone since day one of purchas and it never connects. I get past putting in my wifi password and it just says there's an error try again later.  My router is not far from my washer and is an airport extream. I have the Front Load add wash washer and I'm just hoping someone has figured this out.

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Supernova

Re: Samsung smart washer won't connect to app

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Did you speak with the Smart Home team directly or the Home Appliance team? You can directly reach the Smart Home team by calling 866-813-2404; the number provided previously above asks for information regarding the issue to direct you to the correct department. 

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27 REPLIES 27
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Honored Contributor

Re: Samsung smart washer won't connect to app

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Sorry to hear, I've actually escalated this issue to the developers in order to have them look into this further. Mind providing me with the following so I may add you to the list?

 

 

Model code of Washer:

 

Phone model that you are connecting with:

Software version of phone: (example: Android 6.0 or iOS 10.1 etc.)

 

App version of the Smart Home app:


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Astronaut

Re: Samsung smart washer won't connect to app

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I am also trying to get my WF42h5200A smart washer to connect to the Samsung Smart Washer with no luck. 

The app verson is v2.1.23

I have an iPhone 8 running version 11.2.1

On my washer i get --: and can not get past that

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Astronaut

Re: Samsung smart washer won't connect to app

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I also can not get my WF42H5200 smart washer to connect to the smart care app

I have downloaded the samsung smart washer app version v2.1.23

My washer is brand new

I have my other wifi devices on my wifi

I have an updated iphone 8 running version 11.2.1

The direction in the app and manual do not match and neither one works

I can not find anything on your website to help either

All I get on the washer is --:

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Astronaut

Re: Samsung smart washer won't connect to app

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I have the same washer, and the same problem.  Have you had any success???

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Astronaut

Re: Samsung smart washer won't connect to app

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I get the same results as everyone else. --: on the display, but app won't see the device.

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Astronaut

Re: Samsung smart washer won't connect to app

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I am having this problem with my washer and dryer . Please add me to your list. I contacted support and they said there are not reports about this issue! model WV55M9600A* and DV*60M9900** iphone 7 app version 3.1194.933
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Astronaut

Re: Samsung smart washer won't connect to app

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I have the same issue. Washer and dryer cannot be seen in the Wi-Fi settings on my iPhone X. Had the Add Wash set for one week and may return for the LG set if I cannot get this issue resolved. 

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Constellation

Re: Samsung smart washer won't connect to app

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Hi did this get resolved, I can’t connect either. Brand new washer WW90M645OPX smart and running on iPhone 7 Plus running iOS 11.3

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Samsung Moderator
Samsung Moderator

Re: Samsung smart washer won't connect to app

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userm9ED4IBumM, have you tried turning off the data connection while trying to connect to the device?

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