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Samsung_pFJ9RhE
Astronaut

Screen cannot respond to touch

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I have Samsung Galaxy 8, yes I thought it need upgrade. But how to save or transfer all files into my galaxy 10. The screen doesn't want to respond to any actions of touch

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Samsung Moderator
Samsung Moderator

Re: Screen cannot respond to touch

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@Samsung_pFJ9RhE If your phone is still performing the same way then it will need service. If you would like to proceed with service use the link here. Provide the following information.

  • Model Number
  • IMEI Number

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9 REPLIES 9
Samsung Moderator
Samsung Moderator

Re: Screen cannot respond to touch

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@Samsung_pFJ9RhE Does the screen respond if your phone is in safe mode?

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Samsung_pFJ9RhE
Astronaut

Re: Screen cannot respond to touch

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No, at all , no respond

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Samsung Moderator
Samsung Moderator

Re: Screen cannot respond to touch

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@Samsung_pFJ9RhE If your phone is still performing the same way then it will need service. If you would like to proceed with service use the link here. Provide the following information.

  • Model Number
  • IMEI Number

View solution in original post

Reply
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Samsung Care Ambassador

Re: Screen cannot respond to touch

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You might have a dead digitizer. I would look into getting the screen replaced.

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DakAcula
Asteroid

Re: Screen cannot respond to touch

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Try safe mode first before anything. If you have turned USB debug you can transfer all files, or do a backup of your phone.

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Samsung_iCvxwJ0
Astronaut

Re: Screen cannot respond to touch

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That is not the problem....I need to set up voicemail...Can u assist me in doing sl?

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Samsung_pFJ9RhE
Astronaut

Re: Screen cannot respond to touch

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No

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Samsung_pFJ9RhE
Astronaut

Re: Screen cannot respond to touch

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To SamsungQue... which link should I have to use ?

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Samsung Moderator
Samsung Moderator

Re: Screen cannot respond to touch

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Hello @Samsung_pFJ9RhE,

 

Use this link here to send a private message providing the full model code and IMEI number: http://bit.ly/2GGYul4

 

 

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