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Smart Things App wont connect

(Topic created: 09-24-2020 06:20 AM)
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usernRVtVIQRIX
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When "searching for tv" - it doesn't connect.  says 0 TVs available

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Zero_83
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not every TV can be connected to/ controlled by smart things. This INCLUDES samsung tvs. Age, model, brand, etc all make a difference in which tvs can and can't be connected to smart things.

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Zero_83
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not every TV can be connected to/ controlled by smart things. This INCLUDES samsung tvs. Age, model, brand, etc all make a difference in which tvs can and can't be connected to smart things.
Zero_83
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your tv also has to be logged into and connected to the same internet connection as your phone
userQmgCFEAPlL
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I have same issue. Just started in last day or two. Worked fine the previous 2 weeks. 

That's the message, that the Q60T43 has to be connected to the same wifi network as the iPhone. And, of course, it is. I've verified both through their respective SETTINGS. Still Smart Things doesn't see the TV even when only a couple feet away. I deleted the Smart Things from the iPhone and re-installed. No change.

Any suggestions?

 

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Anonymous
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I am sorry to hear about this. Are both devices connected to the same WiFi band on your network (either 2.4GHz or 5GHz)?

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userQmgCFEAPlL
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I have a mesh LAN. There's only one named option. My iPhone doesn't indicate which frequency. 

How do I find out which band the TV is connected to?

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userQmgCFEAPlL
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Somewhere (I thought in the response to this post) I was given a phone number for the Smart Things team who could help with this problem. I called them. Turns out, they can only help with Smartthings Lifestyle. The Smart Things app I'm talking about is the one by TV Cast. Both apps are named Smart Things. Very confusing. Anybody have info about the one from TV Cast? Why it no longer works?

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userQmgCFEAPlL
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The LAN does show the TV as a network device.

And the TV shows the iPhone as a recognized device.

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userQmgCFEAPlL
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Found the TV info. It's on 5GHz. I'll have to figure out how deco M5 mesh does it.

 

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Anonymous
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Please try performing a factory reset on the television, and see if SmartThings will find it once you reconnect to the network.

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