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Smart Things Status Sync with Hue Bridge

(Topic created: 03-21-2021 02:15 AM)
userlfriS3fi8x
Constellation
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Smart Home Support

Setup: I have Smart Things on my Samsung Phone, a Philips Hue Bridge with two connected bulbs and a connected Hue Button, and a Nanoleaf Canvas.

I have the Hue and Nanoleaf as "Linked Services" in Smart Things.

On turning on a Hue bulb, I want the Nanoleaf Canvas to turn on (and when the bulb goes off, for the Canvas to go off).

I've set up a Smart Things automation for this and from the Smart Things app it works fine.

Smart Things isn't regularly checking the status of the bulb, however, so if the lights are operated in other ways (from the Hue Button - a key use case, from the Hue app or from the Nanoleaf app). the automation doesn't kick in.

I've done a bit of reading and *think* that Smart Things should sync the status of the bulbs periodically and execute any automations.  I've read it should do this either every 5-10mins or every 5secs.  I can't work out what's needed to get it to the lesser amount!

However, either way this isn't working.

If I go into the Smart Things app and check the Linked Services, everything syncs up and the automations kick in.  But if left to its own devices, nothing happens.

Do I need a Smart Things hub on site to make the syncing work reliably and quickly?  Or is there something else amiss?  (Including my understanding of how this should work!).

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SamsungQue
Samsung Moderator
Samsung Moderator
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Smart Home Support

I recommend that you call in and talk to our Smart things department 866-813-2404

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SamsungQue
Samsung Moderator
Samsung Moderator
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Smart Home Support

I recommend that you call in and talk to our Smart things department 866-813-2404

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SamsungQue
Samsung Moderator
Samsung Moderator
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An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!

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