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Smart Washer keeps disappearing from SmartThings App

We bought a new washer and dryer over the weekend. Although the Smart capabilities were not a player I. Our decision to buy, we thought it was a cool feature as we already have a SmartThings setup in our home.


The dryer connected with no issues. The washer, however, keeps disappy from the app! I have reconnected it multiple times. I even got it to work through one full cycle. But then, before I even had time to move the clothes to the dryer, it disappeared from the app again. The AutoLink feature is now useless without the washer showing up as well. 


Obviously this has been an issue for some time, but I have not seen any real solutions. Has anyone been able to resolve this?