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Original topic:

Smart hub license expiring on screen notification

(Topic created: 10-31-2021 02:58 PM)
userE2WFFeXv31
Constellation
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Smart Home Support

Turn on the TV this morning and there was a scrolling message across the top.  It was telling that on 12/31/21  the Smart Hub license would expire and channel selection and voice command would not function after that date.

I do not use the Samsung remote for channel selection or voice command (use my DISH remote).

 

I do think I should figure this out before December  not wait and see what happens.

 

Anyone else experience this issue?

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Smart Home Support

That's not good to hear, have you tried calling us direclty at 1 (800) 726-7864 and ask for our smart things department? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Smart Home Support

That's not good to hear, have you tried calling us direclty at 1 (800) 726-7864 and ask for our smart things department? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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