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Smart tag can't be found after pairing

(Topic created on: 5/10/21 3:13 PM)
user9wmmkWRjxS
Asteroid
Options
Smart Home Support
I have reset the tag twice reinstalled it but it can't be found in smart things or find my device 
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Solution
user9wmmkWRjxS
Asteroid
Options
Smart Home Support
An update o. The situation I figured out the problem, the tags needed an update they were not getting. Had to go into smart things...look for things to add manually picked a SmartTag and added ot that way. The tag added itself to my account and did the update.

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6 Replies
Adaboy
Red Giant
Options
Smart Home Support
What phone do you have and version of android. Mom's Note 8 with android 9 won't find hers either.
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user9wmmkWRjxS
Asteroid
Options
Smart Home Support
S21 ultra latest version and Android update
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user9wmmkWRjxS
Asteroid
Options
Smart Home Support
Get this error

Screenshot_20210510-182736_SmartThings.png

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musepharaoh
Comet
Options
Smart Home Support
It's probably a setting you have because mine works fine and I have 3 of them
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musepharaoh
Comet
Options
Smart Home Support
Try checking the apps settings and making sure smartthings has location access all the time
Solution
user9wmmkWRjxS
Asteroid
Options
Smart Home Support
An update o. The situation I figured out the problem, the tags needed an update they were not getting. Had to go into smart things...look for things to add manually picked a SmartTag and added ot that way. The tag added itself to my account and did the update.

View solution in context