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Original topic:

Smart tag can't be found after pairing

(Topic created: 05-10-2021 03:13 PM)
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user9wmmkWRjxS
Cosmic Ray
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Smart Home Support
I have reset the tag twice reinstalled it but it can't be found in smart things or find my device 
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Solution
user9wmmkWRjxS
Cosmic Ray
Options
Smart Home Support
An update o. The situation I figured out the problem, the tags needed an update they were not getting. Had to go into smart things...look for things to add manually picked a SmartTag and added ot that way. The tag added itself to my account and did the update.

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Adaboy
Supernova
Options
Smart Home Support
What phone do you have and version of android. Mom's Note 8 with android 9 won't find hers either.
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user9wmmkWRjxS
Cosmic Ray
Options
Smart Home Support
S21 ultra latest version and Android update
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user9wmmkWRjxS
Cosmic Ray
Options
Smart Home Support
Get this error

Screenshot_20210510-182736_SmartThings.png

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Solution
user9wmmkWRjxS
Cosmic Ray
Options
Smart Home Support
An update o. The situation I figured out the problem, the tags needed an update they were not getting. Had to go into smart things...look for things to add manually picked a SmartTag and added ot that way. The tag added itself to my account and did the update.