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Smart tag not tracking

(Topic created: 11-19-2021 12:41 PM)
usero9zSfgZGQE
Constellation
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Smart Home Support
Hello there.  I stuck a smart tag in a package that I was expecting back.  After two weeks of watching it move, it has stopped tracking.  It hasn't pinged in almost a week and I'm nervous as to what happened to my package.  The last status it had, showed it had sufficient battery so is it the battery was taken out, it was destroyed or just no one with a galaxy device has passed by it in that long?  Also is there any tracking history I can look up?  Thank you.
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StephanieNikki
Black Hole
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Smart Home Support

It is possible the battery simply ran out, or there is not a Samsung phone within close enough vicinity for it to ping. Here is an article with some information that may help: https://www.samsung.com/us/support/answer/ANS00088244/


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3 Replies
DTN
Asteroid
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Smart Home Support
Does it need to be near a wireless network or just a Samsung phone?
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usero9zSfgZGQE
Constellation
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Smart Home Support
I believe just a Samsung phone. There is no cellular component with it
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Solution
StephanieNikki
Black Hole
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Smart Home Support

It is possible the battery simply ran out, or there is not a Samsung phone within close enough vicinity for it to ping. Here is an article with some information that may help: https://www.samsung.com/us/support/answer/ANS00088244/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.