JUMP TO SOLUTION Solved

Original topic:

Smart things bluetooth keyboard, & universal remote

(Topic created: 09-22-2022 12:03 AM)
Zulric
Asteroid
Options
Smart Home Support
Click like if you are also having trouble using Smart things bluetooth keyboard or universal remote. I have been unable to pair/ connect and actually control any devices with either of these functions under Smart things LABS? Coment you have advice or suggestions. 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Smart Home Support

Hello, We understand how disappointing it is for the Bluetooth keyboard and remote in SmartThings to not work. We recommend clearing the app cache and restarting your devices. https://www.samsung.com/us/support/answer/ANS00077611/

If the symptom persists, I would recommend creating a Support ticket, so we can look into your concerns further.

You can reach out directly to a support team in your area using the below information:

US support:  1-866-813-2404

US: support@smartthings.com

UK support: 0333 0000333

UK: support@smartthings.co.uk

View solution in context

0 Likes
Reply
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Smart Home Support

Hello, We understand how disappointing it is for the Bluetooth keyboard and remote in SmartThings to not work. We recommend clearing the app cache and restarting your devices. https://www.samsung.com/us/support/answer/ANS00077611/

If the symptom persists, I would recommend creating a Support ticket, so we can look into your concerns further.

You can reach out directly to a support team in your area using the below information:

US support:  1-866-813-2404

US: support@smartthings.com

UK support: 0333 0000333

UK: support@smartthings.co.uk

0 Likes
Reply