I have a faulty SmartTag from the preorder of S21. SmartTag will find the device, attempt to pair, and fails every time without any success. I have tried different batteries of the same size and tried pairing it to another smartphone without success. When I keep persisting to pair it, it will short out and start chiming on its own or it will keep chiming until the battery is removed. I believe there is a short inside and a fire hazard is present if you keep the battery inside with a faulty device. Samsung gives me typical run-a-round and get no help.
Contrary to the support page for smarttag,my s21 with current UI and OS, has no reset for the smarttag via the phone. I have reset it many times thru the physical removal of the battery and cycling the power via button. Did not help or resolve the issue. Powering the cycle, created this shorting circuit like sequence of random and persisten chiming. I hope there's fault protection because this poses a fire hazard to all that got these.
After they brush the issue under the rug, someone will contact you asking for physical proof of the device so you're not a fraud. Then you'll get an update requesting data from your phone like you work for Technical dpt of Samsung. I just want a replacement or my money back.
