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Original topic:

SmartTag Error 08-200

(Topic created: 02-17-2021 01:52 PM)
userQgxEIC9DNL
Asteroid
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Smart Home Support

I have a faulty SmartTag from the preorder of S21. SmartTag will find the device, attempt to pair, and fails every time without any success. I have tried different batteries of the same size and tried pairing it to another smartphone without success. When I keep persisting to pair it, it will short out and start chiming on its own or it will keep chiming until the battery is removed. I believe there is a short inside and a fire hazard is present if you keep the battery inside with a faulty device. Samsung gives me typical run-a-round and get no help.

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nopen1278
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Smart Home Support
Are you using the smart things app on your phone to pair it?
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userQgxEIC9DNL
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yes
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nopen1278
Sun
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have you tried resetting the smarttag?
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userQgxEIC9DNL
Asteroid
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Contrary to the support page for smarttag,my s21 with current UI and OS, has no reset for the smarttag via the phone. I have reset it many times thru the physical removal of the battery and cycling the power via button. Did not help or resolve the issue. Powering the cycle, created this shorting circuit like sequence of random and persisten chiming. I hope there's fault protection because this poses a fire hazard to all that got these.
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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Smart Home Support

Thank you for reaching out. I would recommend out directly to our SmartThings team at 866-813-2404, or via email at support@smartthings.com. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userQgxEIC9DNL
Asteroid
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Yes, I have. For posterity reasons, this concern is being posted here and other social media platforms.
userQgxEIC9DNL
Asteroid
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The accepted solution is Samsung's way of brushing the issue under the rug.
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userQgxEIC9DNL
Asteroid
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After they brush the issue under the rug, someone will contact you asking for physical proof of the device so you're not a fraud. Then you'll get an update requesting data from your phone like you work for Technical dpt of Samsung. I just want a replacement or my money back.
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