Original topic:

SmartThings Hub STH-ETH-200 - Welcome code reset

(Topic created on: 4/6/21 1:21 PM)
John_Rice
Constellation
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Smart Home Support

Hi,

I couldn't find another ticket logged asking this, apologies if there was one!

I have moved property since I last had my smartthings hub set up with smart plugs, motion detection etc and I am trying to set it all back up however the light is flashing blue and when I try to add the device in the smart things app I am asked for a welcome code. I am unable to locate the box now (lost during the move or shoved at the back of the attic), is there a way to reset this? I can provide the SN/barcode if needed.

Thanks

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eric0524
Constellation
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Smart Home Support

If it is the sth-eth-250 the welcome code will be under the back when you remove the battery cover.  How did you factory reset it?