Solved: SmartThings/Series 6 TV issues - Samsung Community

userNJv4Cd9p0e · ‎11-22-2020

Smart things no longer lets me add my Samsung TV series 6 to a room and the remote has disappeared it treats my TV like a different brand only lets it added to directly connected devices

SamsungCaleb · ‎11-28-2020

I'm sorry to hear that, if possible have you tried a factory reset on the TV? Also, can I have your full model number?

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SamsungCaleb · ‎11-28-2020

I'm sorry to hear that, if possible have you tried a factory reset on the TV? Also, can I have your full model number?

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Samsung_ZjAPQMY · ‎01-18-2021

Have you had this issue fixed? My 65 and 43 inch 6 series are doing the same thing now. I read google post where others have the same issue.

userNJv4Cd9p0e · ‎01-18-2021

yeah there was a smartthings app update later that week that fixed it. also make sure your tv firmwares are up to date. that's all I got. good luck

Original topic:

SmartThings/Series 6 TV issues

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