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Original topic:

SmartThings app crashing for art mode

(Topic created: 01-28-2021 02:20 PM)
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usercDCokjdOML
Constellation
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Smart Home Support

I have been using SmartThings app with my 65" TV The Frame with no issues but now when I open the TV in SmartThings and click on art mode the app closes. Am on iOS 14.4 and have the latest app update. This has rendered my Frame useless for my own images.

1 Solution


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Solution
usercDCokjdOML
Constellation
Options
Smart Home Support

I found a solution this morning. I deleted the SmartThings app completely from my iPhone (iOS 14.4) and then reinstalled it. Now it works again. I think on Android phones you can manually empty app data and cache which MAY also work, I don't know. But for me simply deleting and reinstalling worked.

 

@userniwqnDTgsr 

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2 Replies
userniwqnDTgsr
Astronaut
Options
Smart Home Support

I have exactly the same problem. It was working fine before. And since a week, stoped working with my 43" frame.

the app works to control the tv. But the art mode makes the app to crash. This shall be solved soon!

Solution
usercDCokjdOML
Constellation
Options
Smart Home Support

I found a solution this morning. I deleted the SmartThings app completely from my iPhone (iOS 14.4) and then reinstalled it. Now it works again. I think on Android phones you can manually empty app data and cache which MAY also work, I don't know. But for me simply deleting and reinstalling worked.

 

@userniwqnDTgsr