Original topic:

SmartThings iOS App Inconsistent Device Status and Control

(Topic created: 07-12-2021 09:43 AM)
Bklek
Constellation
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Smart Home Support

In the new 2021 update SmartThings App for iOS, the device status and control has been very inconsistent; particularly after the app has remained open in the background.  Upon first opening the app, the device status updates and accurately displays the device status.  Devices are also controllable.  When I leave the app and return later, the device status does not update within the tiles nor when opening the tile for the device.  Sometimes the device is controllable.  Sometimes it is not.  If I close and "kill" the app in the background, the device status and my ability to control the devices will be restored upon opening the app again.  Is this a software bug that can be fixed with an update?

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SamsungLou
Samsung Moderator
Samsung Moderator
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Smart Home Support

I have marked your post for our engineers to investigate this issue.


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