Hi, whenever I start the SmartThings app on my Galaxy S8 I get an error saying "No network connection. Check your network connection and try again." and then when "Ok" is clicked the app closes. I am completely sure I am connected to the internet and I have tried disabling, resetting, and reinstalling the app multiple times. This problem has been happening for over a year now. The app used to work a long time ago but then randomly stopped (I think after an update)
Hey there! I would recommend reaching out directly to our SmartThings support team for assistance at 866-813-2404, or via email at firstname.lastname@example.org.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.