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Original topic:

Smartthings 2018 zwave devices offline

(Topic created: 01-15-2021 02:57 PM)
userSKah9THUW5
Constellation
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Smart Home Support

I've had this problem for about three weeks now!  My Zwave devices keep going offline.  I've rebooted my hub, reinstalled my app and reinstalled my devices and the problem keep coming back.  Reinstalling the devices is a real pain since they need to be able to read the QR code to do the install correctly.  Manually turning the devices on or off brings the device back online but only for a short while.

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Solution
Anonymous
Not applicable
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Smart Home Support

Please reach out directly to our SmartThings support team for assistance at 866-813-2404, or via email at support@smartthings.com.

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Solution
Anonymous
Not applicable
Options
Smart Home Support

Please reach out directly to our SmartThings support team for assistance at 866-813-2404, or via email at support@smartthings.com.