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Smartthings 2018 zwave devices offline

(Topic created on: 1/15/21 2:57 PM)
userSKah9THUW5
Constellation
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Smart Home Support

I've had this problem for about three weeks now!  My Zwave devices keep going offline.  I've rebooted my hub, reinstalled my app and reinstalled my devices and the problem keep coming back.  Reinstalling the devices is a real pain since they need to be able to read the QR code to do the install correctly.  Manually turning the devices on or off brings the device back online but only for a short while.

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SamsungLou
Samsung Moderator
Samsung Moderator
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Smart Home Support

Please reach out directly to our SmartThings support team for assistance at 866-813-2404, or via email at support@smartthings.com.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Solution
SamsungLou
Samsung Moderator
Samsung Moderator
Options
Smart Home Support

Please reach out directly to our SmartThings support team for assistance at 866-813-2404, or via email at support@smartthings.com.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context