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01-15-2021 02:57 PM in
Smart Home SupportI've had this problem for about three weeks now! My Zwave devices keep going offline. I've rebooted my hub, reinstalled my app and reinstalled my devices and the problem keep coming back. Reinstalling the devices is a real pain since they need to be able to read the QR code to do the install correctly. Manually turning the devices on or off brings the device back online but only for a short while.
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01-20-2021 11:24 AM in
Smart Home SupportPlease reach out directly to our SmartThings support team for assistance at 866-813-2404, or via email at support@smartthings.com.

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01-20-2021 11:24 AM in
Smart Home SupportPlease reach out directly to our SmartThings support team for assistance at 866-813-2404, or via email at support@smartthings.com.
