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Original topic:

Smartthings Camera stops at 99%

(Topic created: 03-31-2021 02:51 PM)
userX8g2uMS3vW
Asteroid
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Smart Home Support

I've tried multiple phones, turning everything on and off multiple times and even registered the product via my samsung account.    Every time I try to set it up, it gets to 99% and then sits there for 10 minutes before giving me error code 07-999.  Seems like a trash product so far if I can't even set it up. 

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userkKSpt1vEoI
Astronaut
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Smart Home Support

Same here!......Samsung whats up???


@userX8g2uMS3vW wrote:

I've tried multiple phones, turning everything on and off multiple times and even registered the product via my samsung account.    Every time I try to set it up, it gets to 99% and then sits there for 10 minutes before giving me error code 07-999.  Seems like a trash product so far if I can't even set it up. 


 

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Solution
SamsungLou
Samsung Moderator
Samsung Moderator
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Smart Home Support

Please reach out directly to our SmartThings support team for assistance at 866-813-2404, or via email at support@smartthings.com.


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shawn2708
Astronaut
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Smart Home Support
same thing here. I've even had them connected before
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