Smartthings Camera stops at 99%

[userX8g2uMS3vW]

I've tried multiple phones, turning everything on and off multiple times and even registered the product via my samsung account.    Every time I try to set it up, it gets to 99% and then sits there for 10 minutes before giving me error code 07-999.  Seems like a trash product so far if I can't even set it up. 

[userkKSpt1vEoI]

Same here!......Samsung whats up???

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@userX8g2uMS3vW wrote:

I've tried multiple phones, turning everything on and off multiple times and even registered the product via my samsung account.    Every time I try to set it up, it gets to 99% and then sits there for 10 minutes before giving me error code 07-999.  Seems like a trash product so far if I can't even set it up. 

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[Anonymous · Accepted solution]

Please reach out directly to our SmartThings support team for assistance at 866-813-2404, or via email at support@smartthings.com.

[shawn2708]

same thing here. I've even had them connected before