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Smartthings Energy not working

(Topic created: 01-14-2022 01:01 PM)
userEgxzcW3Lw8
Asteroid
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Smart Home Support

When I launch Smartthings Energy from my Family Hub fridge, it says “Couldn’t connect to Snartthings Energy. Try again later”. The fridge is running Tizen 6.0. What can I do to solve this? I just want to monitor the energy usage by the fridge. 

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Anonymous
Not applicable
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Smart Home Support

 Good afternoon. I understand a failed connection can be a frustrating issue. Please reach out to our SmartThings support team directly at 866-813-2404 for assistance.