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Smartthings Phone Presence

(Topic created: 3 weeks ago)
mike0358
Constellation
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Smart Home Support
On 1/16 my s21 phone and wifes s21 stopped being sensed as presence sensors in Smartthings. Contacted support and after 2 calls and and over 2 hrs. still not working

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Samsung_Moderator
Community Manager
Community Manager
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Smart Home Support

Hello, We understand the importance of being able to use the Phone Presence feature in SmartThings. 

Make sure you are following these steps to activate the feature with the phones. https://www.samsung.com/ca/support/apps-services/mobile-presence-smartthings/

Be sure to allow the SmartThings app has the Location Permission set to Allow all the Time. Settings>Security and Privacy>Privacy>Permission Manager>Location>SmartThings

I am also including this link that contains information for sharing the SmartThings account to allow members of the family permissions to control smart devices within the location. https://www.samsung.com/us/support/answer/ANS00078860/

For additional assistance, we recommend reaching out to the SmartThings Team directly.

US support:  1-866-813-2404
US: support@smartthings.com
UK: support@smartthings.co.uk
UK support:  0333 0000333

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userVVBUTxgOaF
Constellation
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Smart Home Support

Same for me  Note 20. Whatever I try. Checked battery settings and location  both on app as phone

 

 
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Smart Home Support

Hello, We understand the importance of being able to use the Phone Presence feature in SmartThings. 

Make sure you are following these steps to activate the feature with the phones. https://www.samsung.com/ca/support/apps-services/mobile-presence-smartthings/

Be sure to allow the SmartThings app has the Location Permission set to Allow all the Time. Settings>Security and Privacy>Privacy>Permission Manager>Location>SmartThings

I am also including this link that contains information for sharing the SmartThings account to allow members of the family permissions to control smart devices within the location. https://www.samsung.com/us/support/answer/ANS00078860/

For additional assistance, we recommend reaching out to the SmartThings Team directly.

US support:  1-866-813-2404
US: support@smartthings.com
UK: support@smartthings.co.uk
UK support:  0333 0000333

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