Original topic:

Smartthings Wifi hubs not showing up on phone's network

(Topic created: 12-20-2022 11:23 AM)
Smart Home Support

I have three Smartthings Wifi hubs.  All three will connect using the android app.  Two display a solid red light and the other displays a flashing red light.  All are connected directly to the router.  However, when I try and connect to either of them as a Wifi device on my phone, none show up on the network display.  What I am trying to do is connect several Kwitset door locks again, which were working fine previously.

Does anyone know what the flashing red light indicates and why do none of these hubs show up on my phone?

I've tried reconnecting to them several times each but nothing changes.  It's hard to believe that all three went bad at the same time.

1 Reply
Community Manager
Community Manager
Smart Home Support

Hello, We understand how frustrating it can be getting the Wi-Fi Hubs connected and be unable to connect to other Smart devices. 

This link will provide you with information regarding the indicator light statuses. https://www.samsung.com/us/support/answer/ANS00080487/

It looks like there is an error. Try unplugging the hub and plugging it back in.

Are you following the steps here in the set-up of the devices? https://www.samsung.com/us/support/answer/ANS00048957/