Original topic:

Smartthings app crashes endlessly all day

(Topic created on: 4/13/21 4:17 AM)
DRCNY
Astronaut
Options
Smart Home Support
For 9 days now, smartthings app 'keeps stopping' with a pop up to match.  This is not unique to me or my phone.  Other household members have same issue and other members on other forums report same issue.  NY smartthings app is now 100% useless
2 Replies
SamsungCole
Samsung Moderator
Samsung Moderator
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Smart Home Support

I would recommend creating a Support ticket with our Smartthings Support team so that we can look into your concerns further. 
You can reach out directly to a support team in your area using the below information: 


US:  1-866-813-2404  
US: support@smartthings.com 
UK: support@smartthings.co.uk  
UK support 0333 0000333


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

userQGUQeceQFX
Astronaut
Options
Smart Home Support
I've had the same issue, even after reinstalling the app and all the other suggestions from the "support team." They keep telling me they can't do anything more until I send logs, but the steps they send to do this have options not available in my app menus. I've even sent screen shots to show this. Apparently even the "support team" can't help.
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