I would recommend creating a Support ticket with our Smartthings Support team so that we can look into your concerns further.
You can reach out directly to a support team in your area using the below information:
UK support 0333 0000333
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.