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Constellation

The Frame and Firestick

I have a brand new Samsung Frame (2019), and I cannot get my firestick to work. I've tried every HDMI portal, turning off the tv, unplugging both devices - nothing. When the TV does recognize the firestick, I get the "No Signal" error message. Any tips? (The firestick works perfectly on other TVs). 

2 REPLIES 2
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Product Expert

Re: The Frame and Firestick

Hey @user66ZrRv1w2z ,

 

                   Have you tried plugging the power out of the amazon firestick to the wall instead of the USB on the tv?  It could be that the tv isn't providing sufficient power to the firestick.  If this was helpful please leave a like and mark as accept as a solution.

 

                       Take Care,

                   ddsanchez_82

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Constellation

Re: The Frame and Firestick

Yes the the firestick is plugged into both the UBS and a separate wall socket; I've unplugged both several times 

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