cain-marko
Astronaut
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β01-24-2023
09:52 PM
(Last edited
β01-25-2023
07:54 AM
by
SamsungRei
) in
so I have 2 smart tags, both in my cars. had not opened smart things in months till 2 days ago. looks like this app got an update and when I go to "devices" my tags are gone. I see all my other devices but that tags are not listed.
I know tags should now be in "smart things find" but I don't even see that. anyone having this issue or can help me?
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1 Reply
floydvoid
Comet
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β01-24-2023 11:56 PM in
Smart Home Support
remove the battery from the tag and go through the set up/pairing process again. if that doesn't work take a volt meter and test if the battery is dead.
after the update to smart things one of my tags showed up and one didn't. both just needed to be re-synced, but one had a dead battery.
after the update to smart things one of my tags showed up and one didn't. both just needed to be re-synced, but one had a dead battery.

