Original topic:

Update

(Topic created: 4 weeks ago)
allenbuchmiller
Astronaut
Options
Smart Home Support
Cannot do latest update, download fine, install goes to 25percent and quits, says error, done thus numerous times now all same result 
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1 Solution


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Solution
SamsungGill
Samsung Moderator
Samsung Moderator
Options
Smart Home Support

Have you tried wiping the cache partition?

 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Bixby / Power key to select.
  7. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Bixby / Power key to restart the device.

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2 Replies
allenbuchmiller
Astronaut
Options
Smart Home Support
I have an SG21
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Reply
Solution
SamsungGill
Samsung Moderator
Samsung Moderator
Options
Smart Home Support

Have you tried wiping the cache partition?

 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Bixby / Power key to select.
  7. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Bixby / Power key to restart the device.

View solution in context