WW90T654DLX washer cannot connect to Smart Things APP

[userwr5XcMRwBj]

Hi Samsung Support team,

Since 2 days i keep on trying to connect the Smart Things app to the WW90T654DLX washer I just bought.

I start the app, scan the QR code, follow the steps, enable Smart Mode on the Washer as instructed and on the next step I get the below screen.

Then, at some point it times out to a There was a problem connecting to the device.

Tried with a single WiFi turned on ( as i have several networks around ).

Tried with switching off the data from the mobile.

I can see the [washer]_E30xxxxx Wifi SSID if i scan for networks, this makes me think that the washer wifi is fine.

Please review the app and provide a fix or tell me how to manually install this.

This is frustrating. I`m really considering to give it back as i have 29 days.

Device is Oneplus 5T running android 10 ( oxygen 10.0.1 )

Br,

[Anonymous]

Disconnect from wall
Hold on/off button for one minute
Leave it off over night
Plug and test

[SamsungJam · Accepted solution]

Thank you for this information. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry