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Washer and Dryer App Issue

(Topic created: 08-02-2020 10:46 AM)
user8u1n3VNWcY
Constellation
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Smart Home Support

I am trying to set up both my washer and dryer with one of the Samsung apps. I have tried multiple options. But when I press and hold the "SmartCare" button it never shows "AP" it just shows "-:  " so I can't connect it. 

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SamsungLarryK
Samsung Moderator
Samsung Moderator
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Smart Home Support

I recommend reaching out to our SmartThings team. They can be contacted at 866-813-2404 or support@smartthings.com

 

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SamsungStephanie
Samsung Moderator
Samsung Moderator
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Smart Home Support

Are you using the Smartthings App?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userLibTLUPy2s
Astronaut
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Smart Home Support

I am having this same issue. Both the washer and dryer both show "-:" after pressing and holding the smart care button.. brand new appliances that just got delivered and professional setup today... tried all of the different smart apps. Can't connect to any of them 

15993689476632512462572619124733.jpg

 

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userLibTLUPy2s
Astronaut
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Smart Home Support

I am having this same issue. Both the washer and dryer both show "-:" after pressing and holding the smart care button.. brand new appliances that just got delivered and professional setup today. Tried all of the different smart apps. Can't connect to any of them 

15993689476632512462572619124733.jpg

 

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Solution
SamsungLarryK
Samsung Moderator
Samsung Moderator
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Smart Home Support

I recommend reaching out to our SmartThings team. They can be contacted at 866-813-2404 or support@smartthings.com

 

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userwuFBqRsMRe
Astronaut
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Smart Home Support

I am having the same issue.  Just installed today and I am not happy to come here and see there are no solutions. I've reached out to support but all they do is read from the manual. Completely unable to help with "-:" which translates to "no checkpoints found". Whatever that means.

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userHoBnb5OJi1
Astronaut
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Smart Home Support

I have the same issue. Sad to see there is no solution.

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