Smart Home Support

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Powerbot 9250 grinding noise

Posted by Jun 28, 2019 8:42:53 AM in Smart Home Support

My Powerbot 9250 makes a horrible grinding/rattling noise when it runs. I’ve tried the “Request Service” link but it keeps just saying that my... View Post

We are sorry to hear about this. Please send the model and serial numbers to this PM Link. View Post

Powerbot floor plan

Posted by Dec 28, 2016 4:08:44 PM in Smart Home Support

I have a fairly large open concept house. When creating a floor plane for my Powerbot turbo how large will it map? If it does not complete... View Post

@userNg49NTHQI4, whats the model number of your Powerbot? View Post

Multi-Purpose Sensor Vibration Detection

Posted by Jun 10, 2019 4:01:46 PM in Smart Home Support

Samsung support told me that the multi-purpose sensor can be used as a glass break sensor, inasmuch as it can even detect vibration on a... View Post

I spoke with a Samsung tech and learned that the big piece does not have to be on the frame o... View Post

Does the powerbot 7070 come with a charger?

Posted by Dec 27, 2018 7:59:45 PM in Smart Home Support

Does the powerbot 7070 come with a charger? I see the docking station in accessories for an additional purchase, but shouldn't that come... View Post

Here is a list of the items that come in the box when purchased from an authorized retailer: ... View Post

Powerbot r7070 fails registration Smartthings 99%. Cant communicate with Smartthings server

Posted by Aug 12, 2018 5:09:21 AM in Smart Home Support

Hi guys, Just got a Samsung Powerbot 27070 robot vacuum. It works great but I can't get it to finish registration to Samsung... View Post

Hi I am having this issue but I can’t find anything in my modem settings in relation to direc... View Post

Powerbot R7040 Resume Feature

Posted by Sep 5, 2017 4:12:58 PM in Smart Home Support

Powerbot returns to home dock when battery is low, (just like the book said it will do). Soon as 3 bars show on thecbattery charge level... View Post

How do you turn off "resume"? I looked in the manual and I do not see it mentioned anywhere.... View Post

Smartthings/ADT security hub has wrong date and time

Posted by Oct 15, 2018 7:15:05 AM in Smart Home Support

I recently installed (last week) the ADT/Smartthings security hub. The install was great and it was a breeze to install. However, the date and... View Post

@RichardBeck wrote: I recently installed (last week) the ADT/Smartthings secu... View Post

Powerbot R9350 Creating a floor plan

Posted by Jan 21, 2019 5:07:09 PM in Smart Home Support

I purchased an R9350 and got it all set up with the Samsung Home. When I am in the app and select "select and Go" to create the floor... View Post

Really wow View Post

Powerbot vr7040 update problem

Posted by Aug 14, 2018 12:17:47 AM in Smart Home Support

I bought a vacuum cleaner, when I first started it worked and when the battery was discharged, he went to the station dock, and immediately the... View Post

Hello. Same issue here. When my cleaner connected to network appeared UP. You have 4 symbols,... View Post

Powerbot R7040 won't resume cleaning

Posted by Nov 27, 2017 10:50:32 AM in Smart Home Support

I recently purchased the r7040 model powerbot. In the user manual it says that when in the middle of a cleaning it will return to the docking... View Post

Thanks for the information! View Post

3rd gen Zwave hub for SmartThings

Posted by Feb 18, 2019 4:27:09 PM in Smart Home Support

Does anyone know what processor is used in the Samsung 3rd generation Zwave hub? View Post

What exactly does the Hub have under the hood? You’re looking at: 528 MHz ARM Cortex-A7, 256M... View Post

Ge z-wave Fan controller comming up as dimmer in Samsung Smarthings

Posted by Oct 20, 2017 3:28:17 PM in Smart Home Support

Hello, I have a Samsung Smarthings hub and I'm trying to pair a Ge Z-wave Fan Conntroller to it, but its comming up as a dimmer. Does... View Post

I figured this out. Basically you have to install a custom device type for your fan con... View Post

How can I control an outlet with a wall switch?

Posted by Mar 19, 2018 6:42:50 PM in Smart Home Support

I've got an outlet that I'd like to control with a wall switch, as if it were a wired switched outlet. I installed a GE/Jasco dimmer... View Post

OK, this was really confusing since the outlet (GE/Jasco 14288) got added with the descriptio... View Post

Connect Home Pro connections to Smartthings Wifi ET-EV525

Posted by Oct 23, 2018 8:21:07 AM in Smart Home Support

I am trying to use the Connect Home Pro as Base unit connected to the router and all 3 smarthings wifi units connected to the Connect Home Pro... View Post

So looks like Smarthings Wifi - (525) & Connect Home Pro (530) is not comapatible with each o... View Post

Cannot enable smartthings HUB

Posted by Jan 5, 2019 8:58:58 PM in Smart Home Support

Hi, I have installed 2 smartthings HUBs in 2 separate locations. I'm trying to add a 3rd HUB using Iphone APP. All HUBS are the old... View Post

Hi, And thanks for the follow up. Yes, I was able to get the hub to connect. The nice lady ... View Post

Incompatible WiFi devices SmartThings Wifi Mesh Router?

Posted by Jan 25, 2019 6:19:28 PM in Smart Home Support

Simple question - The documentation speaks much about connecting to smart devices. I would hope other non-smart devices like printers, VISIO... View Post