Smart Home Support
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Smart things no longer lets me add my Samsung TV series 6 to a room and the remote has disappeared it treats my TV like a different brand only lets... View Post 
userNJv4Cd9p0e
yeah there was a smartthings app update later that week that fixed it. also make sure your tv fir... View Post |
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How do you remove someone you've added to your account? I know how to add a person but ... View Post |
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I trying to add my tv (device) to SmartThings ap on my Google Pixel 6 phone, the app discovers the TV but get stuck on registering screen. My... View Post 
Members_HtQXQaJ
Another update: After update and adding 2nd cam Smart-Things App now shows CCTV service which I c... View Post |
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Can anyone please help me set up the new Smart Things Find please it will be greatly appreciated! View Post 
SamsungRyder
Hello! Thank you for reaching out, I would recommend reaching out to our SmartThings comm... View Post |
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The list need to be extended to show more than 10 devices as its pointless to invest in an ecosystem of devices that your not able to be introduced... View Post 
SamsungRei
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and wi... View Post |
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For the time being I don’t have broadband service so I’m connecting the QLED TV to the Internet using a mobile hotspot. However, an error pops up... View Post 
user365170tdJ15
Use a Wi-Fi router to connect all your devices in-house ... you don't need internet service to us... View Post |
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Hi, My powerbot-e vacuum is having some problem with its gears /wheels, so I need to check how to correctly disassembly to replace the bad... View Post 
Samsung_Moderator
Hi there, we definitely understand the inquiry and encourage you to contact our parts department-... View Post |
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I have a Jetbot Ai+ that will not empty the dust bin. It verbally states the motor filter is clogged. The vacuum will empty the dust bin when... View Post
Samsung_Moderator
Hello there, I apologize for the issue reported and would recommend to verify the vacuum maintena... View Post |
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Last week I asked Bixby to "Find my keys" (smarttag) and it worked, I just asked twice today and Bixby now says not supported?!?? View Post
Samsung_Moderator
Thank you for reaching out. I can certainly understand your frustration with a feature disappeari... View Post |
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I recently (few weeks ago) installed HW-Q950T connected to SmartThings App. It worked. Have not used the app after that till today. The... View Post 
useresn6CBXquj
Same error here - brand new sound bar sitting 2’ above my router. iPhone 3’ in front of both. Ver... View Post |
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When "searching for tv" - it doesn't connect. says 0 TVs available View Post 
userQmgCFEAPlL
I called them. Turns out, they can only help with Smartthings Lifestyle. The Smart Things app I'm... View Post |
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Hi. I recently purchased a Q90R soundbar. The subwoofer will not connect to the soundbar. When first connected to power the red light blinks for a... View Post
user0LSVy874dP
i am having same issues too @userhEREuy29Q4 wrote: Ok so I unplugged the subwoof... View Post |
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HW-Q70R soundbar drops WiFi connection and only recovery is to unplug and plug back in. Checked FW updates through SmartThings app and it is up to... View Post |
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My soundbar's Bluetooth can only play for les than 3 minutes befor it disconnects. I bought it from Best Buy recently and just hadn't used... View Post 
userTJRNnzWAxH
That worked, thanks. @Anonymous wrote: Thanks. Try pressing the Settings button... View Post |
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Owns a Samsung HW Q70R sound bar, I have connected it with Smart Things app and worked for few months perfectly, after I updated the controller... View Post 
userneIu0fvDGy
I have the same issue. I've sent an email, but it would make a lot more sense to add a proper sol... View Post |
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Just yesterday for the first time after using the same set up with my Q80 soundbar for well over one year now with no issues, my SmartThings app... View Post 
usernthia2F2XO
Thanks. I just realized that I changed phones and when I loaded the app, it wasn't recognizing th... View Post |
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Just purchased HW-Q950T sound bar. Immediately noticed the firmware version on Samsung site is 1017.5 where my HW-Q950T is at 1016. Auto update... View Post |
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The 1006.0 firmware update using SmartThings app on iphone, shows 0% for ever. Updating via usb stick is not possible, because the soundbar has a... View Post 
userrLAQlqtv0W
Hi, I have just updated my hw-q800t soundbar to ver 1017 via usb. I used the following 1.... View Post |
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Using the SmartThings app on iOS, app ver 1.6.49-413: I grow weary of Samsung wanting to charge $5/month for their art library for the Art-Mode app... View Post 
userKukoMhBAcE
Two observations: I received somewhat savvy support for this issue via filing a support cas... View Post |
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Hi -- I just got setup my Frame TV and am trying to access features from the SmartThings app. The Frame shows up on the app, but when I click on it... View Post
usergaJjZoKuw8
I contacted support as well. The response I got was that they're aware of the issue but have no E... View Post |
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After installing Smartthings app to enable my soundbar to function as an Alexa speaker, it stopped responding. I figured maybe a factory reset,... View Post 
SamsungLarry
I recommend reaching out to our SmartThings team. They can be reached at 866-813-2404 or emailed ... View Post |
