Smart Home Support
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Have nu498000 will not recognize tv antenna I attached, go to source only get tv plus View Post 
SamsungLou
You will need to run the channel programming for the antenna, then select the TV source to se... View Post |
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Have sent a picture of ID as well as the card each and every time I've been ask, and eveytime , not good enough. How do i go about... View Post 
SamsungBri
Hello, I would recommend reaching out to Google Play Customer Care at 1-855-466-4438 or you c... View Post |
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I have the above model Samsung TV purchased new in 2010 which seems to need a new t-con board. I would like to know if it is possible to have... View Post |
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could anyone tell me where to buy new I can not find anymore any where even on the samgsung website and the motion detector too ... View Post
SamsungLou
I would recommend locating via 3rd party retailer and reviewing this article https://communit... View Post |
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As a security issue, it can be necessary to clear the WiFi router registration in the Powerbot with WiFi when the robot is to be reused or... View Post 
user3TJcBnRPJQ
There is a way to reset wifi. Go into smartthings app on your phone or tablet. Add device... View Post |
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Was going through set up and now it keeps turning itself off and on and we can't watch it. Â Tried unplugging. Â Can't get remote to... View Post |
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Just got a new Crystal UHD 7 Series Samsung TV. Smart Things on my Samsung S8 sees it and prompts me to add it. Smart Things sees my location... View Post 
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Is there any way where we can link our google home account to our smart things account so that I can view all my Google home devices on smart... View Post 
M_Moriarty
Unfortunately, not at the current moment. However, Samsung and Google have partnered up to al... View Post |
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The feature to change which mode your house is in works well except you can't tell from the icons which mode it's in. They all look... View Post
SamsungLou
For assistance with your questions, please reach out to the SmartThings support team directly... View Post |
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I disabled the smartview floating button and now I don't know how to enable it. So how does one change the aspect ratio of their phone or... View Post |
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A few months ago I purchased the 3-pack Smartthings WiFi mesh hubs. They were working fine for awhile but for the last 5 weeks or so the... View Post 
userWF3o5VCwGl
I was having the same issue, every morning my hub would be offline. the 2 things I did to sol... View Post |
user2vg6Ax9l1t
there was one tape that came with the vac. I stupidly ordered extras when we got the vac on... View Post |
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Is there any fee for this option? Thanks. View Post 
prjct92eh2
no, it is a free service. But you should know it's limitations: 1) it requires an active in... View Post |
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Can someone tell me, where i can buy the parts of this vacuum View Post 
SamsungBri
Hello, to purchase any parts I recommend reaching out to our part distributor, J & J Parts, a... View Post |
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Reset button but no beeps View Post
SamsungBri
Hello. Replace the water filter in your Samsung refrigerator: Samsung recommend... View Post |
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My oven since we bought it like 3years ago give me the error C-A2 every time I try to do self clean . I've been doing it manually myself .... View Post 
SamsungTam
Have you tried to reset the unit? Regretfully, if the issue didn't reset by turning the power... View Post |
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I have several Smartthings buttons and have been looking to get some more. They're out of stock everywhere and some websites say... View Post
prjct92eh2
Should be available again in January under the Aeotec brand https://blog.smartthings.com/ne... View Post |
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Not sure what has changed but my arlo detection triggers no longer work in webcore. I have migrated and unlinked arlo and relinked in... View Post 
SamsungCaleb
I'm sorry to hear that, for further support, I would recommend calling into us directly at 1-... View Post |
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I have Samsung ES8000 smart tv, I was using prime video with no issues but suddenly it uninstalled automatically, and now I can't find... View Post 
SamsungGill
This usually indicates that the app developer has ended support for your model. You can check... View Post |
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Hi, I have 3 appliances connected to Smartthings: Dishwasher Washer Dryer The Homecare Wizard always shows that there is no... View Post 
usersXMt0E0Ohl
I have the same issue, except it's just my dryer not working. The smart things app is honestl... View Post |
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I have a GE outdoor outlet z-wave device that's been linked with my smartthings hub previously but throughout the years has been lost to my... View Post
SamsungLou
For assistance with your SmartThings Hub, please reach out directly to our SmartThings suppor... View Post |
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SmartThings no longer communicates with my Honeywell TCC thermostats. Keeps giving "A network or server error occoured" message. Have... View Post
SamsungCaleb
I'm sorry to hear that, I would recommend calling into us directly at 1-800-726-7864 and aski... View Post |
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I am trying to set up both my washer and dryer with one of the Samsung apps. I have tried multiple options. But when I press and hold the... View Post |
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1. What is the maximum number of hubs allowable in a Samsung SmartThings mesh Wi-Fi network? 2. Does it matter if more than one hub in a... View Post |
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Hi. I tried to buy a microwave oven and although they sent me a message thanking me for having made the payment through Paypal, it tells me... View Post
SamsungTam
Hello! I recommend reaching out to our E-Commerce Department. You can contact them directly ... View Post |
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I've done this many times now. Â I'm connecting to my home network, same network that several dozens of devices are working on. Â Both... View Post 
userzS71iXHyhc
@SamsungFamilyHub It'd be most useful from the consumer's end to negate the need to "pres... View Post |
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Is the HWQ60T supported by the smart things app View Post |
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I have the POWERBOT ug 9000. It works fine for several days, then not. It has this habit of starting the clean and immediately returning to... View Post 
SamsungLarry
Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01001928/ I... View Post |
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